Returns & Refunds Policy

Last updated: 19 August 2026

About this Returns & Refunds Policy

Care First Clinics is an independent editorial health information website. We do not sell products or services directly, operate an online shop, process payment for third-party products, dispatch goods, provide clinical services or manage appointment bookings.

Purchases are made with third-party merchants

If you click a link from Care First Clinics and buy a product or service, your purchase is concluded directly with the third-party merchant or service provider. Your contract is with that third party, not with Care First Clinics.

Merchant policies apply

Before making a purchase, read the third-party merchant’s own terms, returns policy, refund policy, cancellation policy, privacy policy, delivery information and complaints process. Merchant policies vary depending on product, service, location, delivery method, hygiene rules, digital content or subscription terms.

Care First Clinics does not process refunds

Care First Clinics cannot process refunds for third-party purchases because it does not take payment for those purchases. It also cannot access full order records, payment card details, delivery accounts, merchant accounts, prescription history, appointment records or customer service files.

Affiliate commissions and refunds

Care First Clinics may receive a commission if you make a qualifying purchase after clicking an affiliate link. If you later return the item, cancel the service, receive a refund or the transaction is reversed, the merchant or affiliate network may cancel or adjust the commission.

Products with health, hygiene or safety restrictions

Some health, wellness, personal care, supplement, device, hygiene or medical-related products may have special return restrictions. Merchants may restrict returns for opened, used, sealed, perishable, personalised, intimate, hygiene-sensitive or safety-sensitive products where permitted by law.

Digital content, subscriptions and services

Third-party merchants may sell digital content, memberships, subscriptions, consultations, appointment-based services, insurance-related services or online programmes. Cancellation and refund rights may depend on when access begins, whether a service has been performed, renewal terms and merchant terms.

Damaged, faulty or misdescribed goods

If goods are damaged, faulty, unsafe or not as described, contact the merchant promptly and follow its process. You may have statutory rights under UK consumer law depending on the nature of the purchase, seller, location and circumstances.

Delivery problems

If an order is late, missing, incomplete, sent to the wrong address, damaged in transit or affected by customs, courier or delivery issues, contact the merchant or delivery provider. Care First Clinics does not dispatch products or track third-party orders.

Price changes and promotional codes

Third-party prices, discounts, promotional codes, shipping charges and availability can change without notice. Check final price, delivery cost, subscription terms, refund terms and recurring charges before confirming a purchase.

Complaints about third-party merchants

If you have a complaint about a third-party merchant, product or service, first contact the merchant directly. If unresolved, consider options under the merchant complaints process, payment provider rules, card protections, consumer law, alternative dispute resolution or regulator guidance.

If Care First Clinics offers direct sales in the future

If Care First Clinics ever offers direct sales, paid digital products, memberships, downloads, events or services, a separate or updated returns and refunds policy should be published before those sales begin. Until then, purchases are made with third-party merchants.

Contact

For questions about this policy, use the Contact page. For questions about a specific order, return, refund or delivery issue, contact the third-party merchant directly.

How this page should be read

This page is written for a general UK health information website and should be read alongside the other legal and editorial pages. It explains the website position in practical terms, but it does not create clinical services, professional advice, a seller relationship or a guarantee about third-party providers. If a question affects your rights, health, purchase, privacy choices or legal position, consider checking the relevant official source or speaking with an appropriately qualified adviser.

Future changes and feature changes

The website may change over time, including its content, technical features, analytics, affiliate links, forms or commercial arrangements. If a new feature changes how visitors use the website or how information is handled, this page should be reviewed and updated before visitors are asked to rely on it. The current page does not claim professional legal review, clinical governance, direct sales, patient registration or appointment management.

Visitor responsibilities

Visitors should use the website carefully, read policy pages together, avoid sending unnecessary sensitive information, and check third-party terms before acting on external content or merchant offers. General website information cannot account for every personal, medical, technical or legal circumstance, and it should not be used to delay urgent help or replace qualified professional advice.